How Inbound Ops Works
A structured, 7-step deployment from initial lead audit to live extended-hours coverage on our enterprise phone network.
Getting Started
Mapping your process, building your conversational frameworks, and certifying your dedicated rep.
Discovery Call & Lead Audit
Goal: Led by your Fractional Inbound Manager, we audit your phone process to find where revenue leaks and map key prospect intelligence.
Find Bottlenecks: Analyze missed calls, reply times, after-hours gaps, and voicemail drop-offs.
Map What Matters: Pinpoint exact questions needed to qualify leads and protect your calendar.
Build Your Call Framework
Goal: Custom, flexible conversational frameworks and steering rules tailored to your services, pricing, and target buyers.
Smart Sorting Rules: Screen out spam, field inbound requests, and qualify fit before booking.
Directional Steering: Train on buyer personas, pricing worries, and steering answers in your favor.
Train Your Dedicated Rep
Goal: Personally train and test your dedicated rep before they ever handle a live conversation for your business.
Industry Deep-Dive: Rep studies your specific terms and services so they sound in-house.
Live Practice: Roleplays, scenario testing, and real-time coaching from your Inbound Manager.
Setup & Launch
Connecting your technology stack and testing your account for zero-downtime deployment.
Connect Your Tools
Goal: Sync directly into your CRM so calls, texts, pictures, and notes save automatically—zero new software for your team to learn.
All-in-One Lead Capture: Incoming calls, texts, and site photos land cleanly in the right client file.
Simple Reporting: Automated summaries delivered on a regular schedule when you want them.
Test & Go Live
Goal: Put your representative through a strict final exam to guarantee flawless execution on day one.
The Final Test: Reps must score 90%+ on scenario execution and software processes before going live.
Smooth Launch: Extended-hours coverage activates seamlessly with phone forwarding tests complete.
Ongoing Support & Revenue Recovery
Continuous oversight, weekly call auditing, and monthly conversion tuning to capture more business.
Weekly Quality & Revenue Checks
Goal: We review call quality weekly, hunting down lost revenue in recorded conversations to increase your booking rate.
Revenue Leak Audits: Flag hesitant callers or drop-offs to refine objection handling and catch missed deals.
Total Access: Listen to recordings, read texts, and track rep activity directly inside your software.
Monthly Strategy & Optimization
Goal: Review big-picture conversion data and speed metrics to tweak frameworks and drive higher monthly revenue.
Response-Speed Audits: Track answer speeds to hit promises (alerts trigger if compliance drops below 95%).
Conversion Tuning: Update questioning guides and transfer rules together as your business grows.